Terms of service

Terms & Conditions 

This Contract sets out:

  • your legal rights and responsibilities;

  • our legal rights and responsibilities; and

  • certain key information required by law.

If you do not understand any of this Contract and want to talk to us about it, please contact us by:

Email –info@pivotgolf.co.uk

Terms and Conditions Definitions

“We”, “our” and “us” – Pivot Golf Ltd, a company registered in England and Wales under company number 16570986, having our registered office at 999 Doddington Road, Lincoln, LN63SE

“You” and “Customer” – The individual who has made the booking on behalf of themselves or their party.

“Group”, “Party”, “Event” and “Activity” – All the customers within your group.

“Venue” and “Site” – The location for which you have made a booking

“Booking Confirmation” – Details of your booking and associated terms with pricing and payment information.

“Contract” – Booking Confirmation and these terms and conditions between you and the Ltd company

“Static Site” – Provision of services at our venue, which requires your attendance at the venue.

1. Introduction

1.1 By making a booking with us you agree to be legally bound by this Contract. When buying any services you also agree to be legally bound by:

  • our website terms and conditions of use and any documents referred to in them;

  • the summary of this Contract;

  • any extra terms which may add to, or replace some of, this Contract. This may happen for security, legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one month’s notice.

1.2 All of the above documents form part of this Contract as though set out in full here. 

1.3 It is assumed that you are the main point of contact for your group and that all correspondence will take place between you and us. It is your responsibility to relay the necessary information to all members of your party.

1.4 These conditions shall form the basis of the Contract for your booking and shall apply to the exclusion of any other terms and conditions whether put forward by you, your group or a third party or whether implied by law. 

1.5 No alteration to these conditions shall be effective unless expressly agreed to in writing by a director of the company.

2. Information we give you

2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:

  • click on the ‘FAQs’ section;

  • read the Booking Confirmation; or

  • contact us using the contact details at the top of this page

2.2 The key information we give you by law forms part of this Contract (as though it is set out in full here). If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

3. Bookings, Cancellations and Refunds Policy

3.1 When you make a booking, please read and check your booking carefully before submitting it. 

3.2 After a booking has been made you will be sent a Booking Confirmation with details of your booking session including payment confirmation, date of the Event, number of participants, and all other details relevant to the booking. 

3.3 It is your responsibility to check that the details on the Booking Confirmation are correct and you must advise us of any inaccuracies within 24 hours of making the booking.

3.4 We may contact you to say that we do not accept your booking. This is typically for the following reasons:

  • we cannot carry out the booking (this may be because, for example, we have a shortage of staff);

  • we cannot authorise your payment;

  • you are not allowed to buy the services from us;

  • we are not allowed to sell the services to you; or

  • there has been a mistake on the pricing or description of the services.

3.5 We will only accept your booking when we email you to confirm it. At this point a legally binding contract will be in place between you and us; and we will provide the services as agreed during the online booking process.

3.6 In making a booking with us, acceptance of this Contract is understood and in the case of group bookings, that the person making the booking is responsible for making all members of his or her group aware of this Contract.

3.7 All booking payments are non-refundable, unless stated otherwise in this Contract.

3.8 For all bookings made through the website, we require immediate and full payment at the time of booking. 

3.9 For private hire and large group events we require a 30% deposit to be paid to reserve your booking. Full payment must be made 7 days prior to your booking date.

3.10 If full payment is not received, we reserve the right to cancel your booking with any paid deposit to reserve your booking being non-refundable.

3.11 All bookings are non-transferable, except at our discretion. Only in extenuating circumstances will bookings be considered for transfer and where at least a minimum of 48 hours’ notice of request is given via email.

3.12 The time, date and location of your booking cannot be altered, however if you require an alteration, please contact us and we will do our best to accommodate you. Once a booking has been made, amendments can only be made with prior agreement from us.

3.13 If you cancel your booking, the following provisions apply:

  • your reservation deposit is non-refundable;

  • if you cancel before your final balance is due then no further payments will be required from you;

  • if you cancel after you have paid your final balance then the full price will be non-refundable, provided that no circumstances exist which would prohibit us from otherwise fulfilling your booking.

3.14 We reserve the right to transfer your booking date and/or time due to operational or unforeseen circumstances. If we are unable to transfer your booking to an alternative date and/or time, we reserve the right, in our absolute discretion, and with or without prior notice, to cancel your session.

3.15 We reserve the right to cancel your booking with full refund in the unlikely event that we are unable to complete your booking and which cannot be transferred to another date and/or time, but otherwise shall have no liability whatsoever, including, but not limited to, liability for travel expenses or any other out of pocket expenses, in respect of the cancellation.

3.16 In the unlikely event that our terms and/or availability for your group changes after your booking is confirmed, we will do our best to ensure that your event is rescheduled. If we are unable to make an alternative arrangement to your booking you will be given a full refund for that part of your booking. Alternatively, gift vouchers can be offered to the equivalent value of your booking.

3.17 In any event, we shall not be liable for any delays or any failure to perform any of our obligations under this Contract, caused by any event outside our control, including but not limited to, a global pandemic, acts of terrorism, natural disasters, poor weather conditions and the declaration of war.

3.18 If an event outside our control takes place that affects the performance of our obligations under this Contract:

  • we will contact you as soon as reasonably possible to notify you; and

  • Our obligations under this Contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. Where the event outside our control affects our performance of your booking, we will restart the booking as soon as reasonably possible after the event outside our control is over.

3.19 We will only cancel this Contract if the event outside our control continues for longer than 4 weeks and we agree that your booking cannot go ahead. In this case, we will refund you the amount paid for your booking, minus the reservation deposit which is non-refundable.

4. Gift cards

4.1 Gift cards may be purchased online through our website or in person at our venue for the pre-set values shown on the booking site and cannot be personalised


4.2 Gift cards sales are final and are non-refundable

4.3 If you wish to print and deliver a purchased gift card yourself, add your own email address when prompted to give the recipient’s email address


4.4 Promotional or complimentary gift cards may be subject to additional conditions or shorter validity periods.

4.5 All gift cards are delivered as “digital gift cards” and will be activated upon successful payment unless an alternative date is selected at checkout


4.6 Gift cards may be redeemed against simulator bookings only and may not be used for the purchase of additional gift cards.

4.7 
To redeem a gift card, you must present the digital code at the time of booking or payment.


4.8 If a purchase exceeds the value of the gift card, the remaining balance must be paid using an accepted payment method.


4.9 No change will be given for purchases below the card’s stored value. Any unused balance will remain on the card until expiry.

4.10 Gift cards are valid for 12 months from the date of purchase unless otherwise stated and cannot be extended. Any remaining balance after the expiry date will be forfeited and will not be refunded or transferred.


4.11 If a booking paid for with a gift card is cancelled in accordance with our cancellation policy, the refund will be applied back to the original gift card.


4.12 If a gift card used for a booking has expired by the time of cancellation in accordance with our cancellations policy, a new card will be issued for the booking value

4.13 We reserve the right to cancel any gift card or refuse redemption where we reasonably believe it was obtained fraudulently or is being used in an unauthorised manner.
 Gift cards may not be resold without our express written consent.

5. Promotional codes and discounts 

5.1 Promotional/ discount codes must be used at the time of booking through the booking system. The stated promotion will then be applied to your booking. 

5.2 Promotions cannot be applied to bookings after they are purchased. Unless stated otherwise, discounts cannot be combined or used in conjunction with any other offer. 

5.3 Promotional codes cannot be applied to the purchase of Gift Vouchers.

6. Restrictions

6.1 Each customer is responsible to determine if they are fit to safely take part in the activity. We are not qualified to determine this, however we can advise on the physical requirements of the activity. Please seek medical advice prior to your session to ensure you are physically fit enough to participate.

6.2 We reserve the right to refuse play on the day of your event without refund if you or any of your party are deemed by our staff to be physically unfit to play due to injury, illness, intoxication or any other condition which we believe is unsafe. Please contact us in advance if you have any concerns about the health or fitness of any member of your group.

6.3 Anyone under the age of 18 is required to be accompanied by a responsible adult at all times while in the venue. 

6.4 Customers under the age of 14 must be accompanied by an adult over the age of 18. Please be aware that our staff do not hold any legal checks such as a DBS or enhanced DBS and are therefore not responsible for any children under the age of 18. Any children left if the venue alone is at the risk of their parent or guardian.

7. Price Changes

7.1 All prices quoted by us are accurate at the time of booking. We reserve the right to demand extra payment for any additional charges owing to a change in booking once it has been confirmed to reflect extra costs incurred in transfers, group booking costs and administration.

8. Arrival at the Venue

8.1 All players should arrive at the venue no less than 15 minutes prior to your activity start time. 

8.2 Please be aware if you miss your scheduled start time you will not be eligible for a later booking or refund. If you are not at the venue upon check-in for your pre-booked time our team will try to contact you.

8.3 We will prioritise all customers against their booking times and never allow late running customers to have an impact on later start times. 

8.4 We are not responsible for factors out of it’s control, for example; late running commuter services, traffic or parking difficulties (this is not an exhaustive list).

9. Health & Safety

9.1 The safety of all our customers and teams is paramount to us. Your party must comply with all instructions given relating to your activity from a member of the venue team. 

9.2 We will take sufficient steps to ensure so far as is reasonably practicable, that your activity will at all times be safe and without risk to health. 

9.3 Customers must wear clean shoes and comfy clothing which will not restrict movement

9.4 We are not legally responsible for any loss or damage to personal belongings while in the venue or outside parking space. This includes but is not limited to, golf clubs and clothing

10. Behaviour

10.1 When visiting you are expected to behave in a respectful manner towards the venue, our staff, our equipment and other people around you. 

10.2 We have the right to terminate, without notice, your activity and ask you to leave the venue if your behaviour is considered unacceptable by a member of our staff. This includes, but is not limited to, vandalism, violence, abusive behaviour, discrimination or any other act that is deemed inappropriate. If such an incident occurs, you will not be entitled to any refunds.

10.3 We do not accept any liability for any accidents that may be caused if you or any of your party are under the influence of alcohol, drugs or other intoxicating substance.

10.4 We reserve the right to stop play and terminate your session with no refund if you or any of your party do not follow instructions from any member of the team. We accept no liability for any damage caused by any member of your group and may seek to claim compensation as a result of your actions.

10.5 We reserve the right to stop your session without a refund if we feel that the safety of anyone is at risk.

11. Data Protection

11.1 Our privacy policy is available at 

11.2 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our privacy policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

11.3 CCTV is in constant use throughout the venue to ensure the safety of everyone. CCTV evidence will be used where necessary to support any incidents and will be kept for a minimum of 31 days.

12. Photography & Video

12.1 When making a booking with us, you agree that all images and videos taken of you and your group are the exclusive property of us and may be used for promotional activities online and in print. 

12.2 If you do not wish us to use these images and videos, please notify us before the day of your activity.

13. Limit on our responsibility to you

13.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

  • losses that were not foreseeable to you and us when this Contract was formed and were not caused by any breach on our part;

  • business losses; and

  • losses to non-consumers

14. Disputes

14.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with our service to you generally; or any other matter, please contact us as soon as possible. 

14.2 If we cannot resolve a dispute using our internal complaint handling procedure, we will:

  • let you know that we cannot settle the dispute with you; and

  • give you certain information required by law about our alternative dispute resolution provider. You may also use the online dispute resolution (ODR) platform to resolve the dispute with us. 

14.3 If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this Contract. 

14.4 This Contract is in place to ensure the smooth running and enjoyment of your activity. It is governed by English Law.