Shipping policy

Shipping & Delivery

This policy outlines how we deliver goods purchased from our website.

If you have any questions regarding delivery, please contact us at:
Email – info@pivotgolf.co.uk

Definitions

“We”, “our” and “us” – Pivot Golf Ltd

“You” and “Customer” – The individual who has placed an order with us

“Goods” – Golf products purchased from our website

1. Delivery Locations

1.1 We currently deliver to addresses within the United Kingdom.

1.2 We reserve the right to restrict delivery to certain locations where courier services are unavailable.

2. Delivery Times

2.1 Estimated delivery times are provided at checkout and are indicative only.

2.2 Standard delivery typically takes 2–5 working days from dispatch.

2.3 Delivery times may vary due to factors outside our control, including courier delays, weather conditions, or peak periods.

3. Dispatch

3.1 Orders are usually dispatched within 1–2 working days after payment has been received in full.

3.2 Orders placed on weekends or public holidays will be processed on the next working day.

4. Delivery Charges

4.1 Delivery charges are displayed at checkout and are calculated based on the selected delivery method.

4.2 Any applicable delivery charges form part of the Contract between you and us.

5. Missed Deliveries & Incorrect Addresses

5.1 It is your responsibility to ensure that the delivery address provided is accurate and complete.

5.2 We cannot be held responsible for delayed or failed deliveries due to incorrect address information.

5.3 If goods are returned to us due to a failed delivery attempt, we reserve the right to charge additional delivery fees to re-send the goods.

6. Risk & Ownership

6.1 Goods remain our responsibility until delivered to you.

6.2 Ownership of goods passes to you once full payment has been received and the goods have been delivered.

7. Delays Outside Our Control

7.1 We are not responsible for delivery delays caused by events outside our reasonable control, including but not limited to courier disruptions, strikes, adverse weather, or national emergencies.